Call management and call recording is a growing area within the SME environment. Logging calls, recording them, managing the calls are all vital for good customer service. In addition, managers may need this information to support website analytics and sales reports, or to manage employee output.
Oak Call Recording
For several years, we have worked closely with OAK, an award-winning call management provider operating within the UK. We provide bespoke solutions for our clients, assisting businesses with staff management, providing great customer relations and avoiding litigation.
There are many reasons why so many companies are choosing to integrate a call recording solution into their business. The main reason is to resolve disputes. If you can track a call and check what was said, you can quickly confirm what was said and agreed. Any dispute will be settled quickly and unequivocally, avoiding time wasting and litigation.
Call recording can also be used to demonstrate that a company has been compliant with industry rules and regulations or that clients have been dealt with professionally at all times. Call recording is an essential aid in protecting you, your workers and your company’s reputation.
At the same time, it is also a means of assessing and monitoring your workers’ performances. You can check productivity and also use the information to improve sales and communication skills.
Finally, you can use call recording to retrospectively share conference calls and online meetings with colleagues.
The award winning OAK 'recordX' product allows users, in line with the company security policy, to securely access call recordings both locally and remotely and review recordings. RecordX integrates into businesses and call centres of any size, as well as multiple sites, to deliver the maximum benefit at the most cost effective price.
Talk to our sales team to learn how the call recording product can work with your existing phone system and they will talk you through the benefits it can bring to your individual business. Call 0870 890 1160 or email firstname.lastname@example.org
Call Logging and Reporting
Call logging and reporting is vital for demonstrating how efficiently and effectively you are dealing with your customers. Essentially it gives you the information you need to make instant and continuous improvement to your service. The reporting capabilities of call logging and recording are unrivalled. It is instant feedback that can be easily assessed and acted upon.
Through acting on information gleaned, you can make immediate and substantial cost savings. Can you afford not to have this technology while your competitors do?
- Reduce Costs
See an immediate reduction in business costs of up to 15%. A return on investment can typically be realised within three months. A call logging solution will also quickly highlight further immediate savings that can be made by terminating unused lines, redeploying unused extensions, identifying and eliminating unnecessary and unauthorised private calls.
- Retain Customers
Answer telephone calls quickly and handle them effectively.
- Increase Sales
Ensure increased levels of telesales are being made to drive new sales.
- Improve Performance
Work with staff to develop their telephone and telesales techniques.
The OAK 'reportX' product is already being used to great effect by companies such as the BBC, Nokia, Samsung and Motorola. The wallboard is easy to interpret and can be adapted to your business, giving you the information you need to drive your business forward.
Talk to our sales team to learn how the call reporting product can work with your existing phone system and they will talk you through the benefits it can bring to your individual business. Call 0870 890 1162 or email email@example.com
Computer Telephony Integration (CTI)
Saving time and offering great customer service are the twin aims of call handling. Customer Service Automation (CTI) is a powerful integration tool that brings together business and telecoms data in real time and uses it to speed up call handling and to improve the quality of service offered to customers. The level of system you choose is dependent on the scale of your operation, connectX is scalable enough to meet the demands of any business, large or small. OAK offers its connect tool, which has fantastic features and can be integrated as seamlessly as its other applications. These applications work alongside existing features.
- Reduce Costs
Call handling time is reduced because you do not need to ask the caller’s details, you have them to hand. The system automatically recognises who is calling and searches the database to find the matching contact
- Improve Service
Recognising the caller’s identity before answering means you can offer a more personalised service.
- Increase Sales
Telephone calls can be made automatically from your database thus speeding up connection and avoiding mis-dialing
- Improve Productivity
By automatically opening your application or database on the correct screen, you can enter call related notes right away without losing seconds finding the correct tab.
Call us on 0870 890 1162 or email firstname.lastname@example.org to chat to our CTI experts