Tri-Line
Tri-Line is a privately-owned UK company that specialises in the development of telecommunications software and systems. Founded in 1999, their focus has always been to develop groundbreaking products, which not only harness the very latest technologies but also challenge existing market views on how these products should be deployed and what features should be contained within them.
- TIM Professional
TIM Professional is a Windows-based application that utilises the data output from your telephone system, checks it, costs it and stores it automatically. From this, not only can it produce a whole range of call management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser.
TIM Professional does not limit the amount of lines and extensions it will log therefore you do not have to worry about the cost implications of increasing the number of lines and extensions on your switch at any time in the future.
As The TIM Professional software has its own in-built web-server there are no limits to the number of connections/sessions that can occur simultaneously. To facilitate this, the server must be running Internet Explorer 4 and client PC's must have intranet access.
- Control Your Costs
TIM gives department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings. You can allow department managers access to their own information - from their own desktop. There is no limit to the number of users, restricting access to only their department if required. The system can automatically e-mail scheduled reports to predetermined users on a regular basis. The system can also be set to produce alert e-mail when abnormal calls are made e.g. calls above a predetermined cost. - Improve Service
TIM identifies when and where your calls are being lost. Lost calls means irate callers, and general dissatisfaction with the level of service provided. TIM also monitors your line usage. Do you have enough lines? Do you have too many? TIM scrutinises your telephone traffic and can readily suggest line optimisation. - Flexible
You can use TIM just the same, both locally using its simple Windows Explorer-style interface, and remotely using any web browser, to produce reports, edit your configuration, or see live wallboard-type statistics. The report offer complete flexibility in terms of delivery. They can be automatically e-mailed to Managers in HTML format streamlining administration of reports and pro - actively dealing with exception reporting, they can be printed or sent to a file. - Fast and accurate
TIM retrieves information in seconds. It works around a lightning-fast and incredibly flexible costing algorithm allowing stats to be produced within seconds of a call being made. As soon as the call is finished and a call record is produced, it will appear on the live call view.
TIM Professional can even be configured to e-mail users when a call is unanswered at their extension. - Management Information Reports
TIM produces a number of highly flexible reports. These are available on-demand at the PC running TIM, or through a web browser. They can also be sent to a printer or by e-mail on a regular basis, every hour, day, week or month.
- TIM Enterprise Brochure - Lascom Communications Limited.pdf - TIM Plus Brochure - Lascom Communications Limited.pdf - TIM Professional Brochure 2008 - Lascom Communications Limited.pdf - TIM Talk Brochure - Lascom Communications Limited.pdf
